TERMS OF SERVICE

Ghost Works is a boutique blog management service. We run company blogs in collaboration with communications teams and brand marketers. Our objective is to help you reach blog bliss℠!  

We don’t have contracts or long-term commitments (unless you love us so much that you sign up for an annual contract!). So these are the terms that define, guide, and govern the service we provide. These terms are in effect throughout our engagement and extend beyond that time wherever noted. It’s important that you understand these, as all Ghost Works clients agree to these terms.

FYI: “You,” “your,” and “yours” are used interchangeably to refer to our client, or the person engaging Ghost Works on behalf of themselves or their employer. We may also use “the Company” or “company” to refer to the Client and their employer.

LAST UPDATE: October 1, 2018

What you get from us

We use our brand journalism approach to deliver compelling content consistently. When you engage us, you get everything promised under your chosen plan on our pricing page. Each plan promises a set number of articles each month. We also collaborate on your content strategy, via your own editorial calendar where we track articles from start to finish. 

With your input, we brainstorm ideas, research topics, identify stakeholders, craft the angle, write the story, edit the article and submit for your approval. We can even publish to your CMS if you’d like!  

Our plans are priced monthly. This means that you get a set number of articles each month. With 52 weeks in the year spread out over 12 months, that’s 48 articles per year. Our non-publishing weeks are: the week before Memorial Day, the week before Labor Day, the week of Thanksgiving, and the week of Christmas. While there won’t be an article submitted during those weeks, we’ll be back with a vengeance the week after!

Confidentiality

Loose lips sink ships! Every aspect of your engagement with us is confidential. Any written, verbal, digital, or physical information we receive as part of our engagement is confidential. We will never divulge this information during or after our engagement, unless required by law or with approval from the Client. This confidentiality survives any termination of services with Ghost Works.

We have set up our workflows and processes to restrict access to only the managing editor and brand journalist assigned to your account. The company executive in charge of accounts and client success also has access. 

In the course of our work, we often receive proprietary company data. We keep this data fully confidential and only use this data for creation of content for the company that provided it.

All first-party data provided by your company is completely confidential. We hold that information in strictest confidence. Project boards which include such data are only available to the managing editor and the brand journalist assigned to your account, as well as the company executive in charge of accounts and client success.

If you’re satisfied with our service, we would be honored to showcase your logo on our homepage. If you’d rather keep the ghost as your secret weapon, we get that too! After all, the ghost works for you 😎👻🏆

Contractors

Ghost Works is an independent contractor. We are not a company agent, and therefore the company is not liable for any employment taxes, such as worker’s compensation, that may be required by law.

Sometimes we will represent the Company in communications with potential interview subjects or other persons in connection with creating content for the Company blog. in any too medications on behalf of Clients, we will disclose our relationship. Unless otherwise arranged by the Client, all communications come from the Ghost Works domain.

Ghost Works also hires contractors as part of providing its services. These contractors are governed by an agreement with Ghost Works and must abide by these Terms and all related Confidentiality.

Workflow

Our workflow is what fuels the blog pipeline. We integrate a variety of third-party tools to make the magic happen. 

By engaging Ghost Works, you agree to use these tools (see Privacy Policy) as much as feasible with your existing company processes. You also agree to make a valiant attempt to allow our team access to any relevant tools on your end that help streamline our collaborations. 

We also will do what we can to integrate and adapt to your internal processes. We want Ghost Works to be as seamless as possible, so it’s easy for you to work with us. We’re here to make your life easier, not harder!

Mutual co-operation

We agree to use our best efforts to fulfill and exceed your expectation on the deliverables listed in our Scope of Work.

You agree to aid us in doing so by making available to us needed information pertaining to your company’s operations, priorities, roadmap, and general expertise, and to cooperate with us in expediting the work. We know how busy life can get, so we cannot be held responsible for timeline delays due to delayed responses, feedback, or missing information that we need to be successful. Timelines are essential, and meeting deadlines must be accomplished together!

If article edits are not received within 30 days of submission, we will assume that the content has been approved without edits. 

Compensation and expenses 

Payment is due in advance of the services. At this time, we only accept credit cards or US banks transfers. This is due to the subscription nature of our service. We will automatically bill your account on the same day of the month that you first signed up for the service.

We can provide invoices upon request. If you have questions on payments, please reach out.

We also offer a discount of 10% for any annual contracts paid up front. For those larger amounts, we can provide an invoice for your procurement team to process as a bank transfer. Our bank is located in the US, and we will pay any related fees on our end. You will be responsible for any fees from your bank.

Any sales tax or other duties are in addition to our posted monthly service fees.

Additional services for clients

We believe that the blog is the heart of the brand. All messaging should flow from there. As the foundation for brand marketing, The blog is one of the most important pieces of a marketing strategy. Our perspective At the center of the blog gives usAn advantage when it comes to additional services. There’s little to no ramp-up time, and we know your brand.

As such, we provide additional services only to Ghosts Works clients. We do not solicit business elsewhere, and will not take business from non-clients.

Our general consulting rate is $75 per hour, adjustable depending on what type of services are required. Some services, such as strategy sessions, video, livestreams, and podcasts, may be billed at a higher hourly. We will also provide estimates that are project-based rather than hourly. If you’d like to discuss additional services, please just let your brand journalist know.

Requests above and beyond the the set number of articles the Client signed up for may be considered out-of-scope. If such requests are made, we will let you know and offer to create a standalone proposal for your review.

We want you to see us as your content partner on tap for any of your creative needs!

Cancellation

We are confident in the value we provide, so Ghost Works requires no contracts or commitments. Cancel anytime!

When you cancel, you will lose access to your account within 5 business days. Please remove any pending drafts that you’d like to use. If they are not company-specific (i.e. using proprietary company data), any ideas in the brainstorming/ideas phase may revert back to the Content Pool. Refer to our IP sections for more information.

After 5 business days, all data will be removed from our systems. Some of these systems are third-parties, such as Trello and Slack. We do not control how often these services fully delete data from their services. However, we will no longer have access to any of your data after 5 business days. Privacy is essential when it comes to client company data, so we wipe it all.

There is no account archiving! Please cancel responsibly. We will have to start from scratch if you want to restart Ghost Works.

To cancel, email your Ghost Works team. Or you can also email cancel@ghost.works. We are working on an automated cancellation process so that you can be assured of a painless process. We reallllyyyy hate companies that make it hard to cancel a subscription! 

Ownership of IP: Articles vs brainstorming

You retain all rights to any content created by Ghost Works, its employees, and its contractors. This includes both completed articles (published to a blog and unpublished) and drafts in production.

When it comes to brainstorming, there may be overlaps in themes and general concepts between clients. This is due to the fact that trends and developments in a given industry are shared across all participants — even competitors. So we cannot guarantee intellectual property ownership of ideas that remain in the brainstorming phase. There are always overlaps.

Please remember that broad concepts, industry trends, data and other commonly shared information cannot be owned — unless it’s proprietary research, company-owned data, or  specific analysis on that information. So you might see some overlaps between content created for our clients — this is normal, expected, and actually quite important. Thought leaders must comment, reflect, and offer insights into their chosen industry through the lens of current trends, data and other happenings.

To the best of our knowledge, any materials or intellectual property created are original and do not infringe upon the intellectual property rights of others.

Ownership of IP: Company data

In the course of our work, we often receive proprietary company data. We keep this data fully confidential (see Confidentiality section), and only use this data for creation of content for the company that provided it.

In fact, data-driven content is the backbone of any successful company blog. Company data provides the foundation for unique insights that only your company can provide. This is the best way to show how intelligent and forward-thinking your brand is. These data-driven insights are fully singular to your company.

Again, all first-party data provided by your company is completely confidential. We hold that information in strictest confidence. Project boards which include such data are only available to the managing editor and the brand journalist assigned to your account, as well as the company executive in charge of accounts and client success.

To the best of our knowledge, any materials or intellectual property created are original and do not infringe upon the intellectual property rights of others.

Ownership of IP: the Content Pool

Ghost Works may offer what we call the Content Pool. This is an area of article/topic/headline ideas that may be shared across clients.

Once an idea has been selected by a client to pursue, it is removed from the Content Pool. Any subsequent draft content is owned by the client. If an idea is dropped and not pursued, it can be returned to the content pool for another client. If another client then picks up that content idea, and its developed into an article, that client owns all IP associated with it.

Broad concepts, industry trends, data and other commonly shared information cannot be owned — unless it’s proprietary research, company-owned data, or specific analysis on that information. So you might see some overlaps between content created for our clients — this is normal, expected, and actually quite important. Thought leaders must comment, reflect, and offer insights into their chosen industry through the lens of current trends, data and other happenings.

To the best of our knowledge, any materials or intellectual property created are original and do not infringe upon the intellectual property rights of others.

Analytics and content performance

In order to track and measure content performance, we request direct access to your company’s blog analytics. This is generally through a third-party plugin such as Google Analytics.

This data is confidential and will never be attributed to your brand publicly.

We do aggregate anonymized client data to track and improve our services. We may share this anonymized aggregated data on our Website and/or blog for marketing purposes. If you wish to opt out of anonymized aggregation, please just let us know.

Access to company blog

In order to effectively deliver our services, we request direct access to your company blog’s Content Management System. Usually, this is WordPress. 

We ask for an admin account only so we can most effectively do the work with minimal intrusion on your time. At the very least, we require an account so we can get the articles ready for review. We prefer publishing rights, but if that’s too much access, Author rights will do. We just want to make it as easy for you with just the right amount of input and involvement. This ensures that using Ghost Works gives you more time for other priorities. That’s what blog bliss℠ is all about!

Libel and liability

You are responsible for all content published to your blog. We employ editorial best practices to vet and verify the accuracy of any included quotes, statements, research, statistics, and data. To the best of our knowledge, any materials or intellectual property created are original and do not infringe upon the intellectual property rights of others.

That being said, the buck stops with you. All articles are created on behalf of your company and are owned by you. We will only publish approved articles to your blog. Your approval of the content is the green light that you and your company are aligned with it. Once an article is published, we maintain no liability for its contents, including but not limited to any libel or errors/omissions claims.

Please be sure to take the creation and approval processes seriously! These workflows are vital to the ongoing alignment and success of our blog management service.

Disputes 

We hate conflicts. The only person that every wins is the lawyer. So rather than paying a lawyer, we try to resolve everything directly.

If necessary, we are governed by the laws of the State of California in the United States.

Changes to the Terms of Service

Sometimes we update our Terms of Service, so please keep an eye out for any changes. Latest date of changes is at the end of the policy.

Contact us

Should you have any question or concern, holler: hi@ghost.works.

LAST UPDATE: October 1, 2018

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PRIVACY POLICY

Ghost Works collects and manages user data according to the following.  Our goal is to use the least amount of data and preserve privacy. After all, it’s in the name: we’re ghost writers!

By using our site and our service (which includes technologies run by other companies), you agree to our terms. To make it easier to understand, we’re advocates for ‘plain English’ and not legalese!

By using the Website and Ghost Works service, you represent that you have the legal capacity to enter into a binding agreement. While we don’t have contracts, we do expect that any paying customer has the authority to use that money on behalf of their company.

For EU residents wishing to make a GDPR-related request, please submit to our data protection officer through this form

LAST UPDATE: October 1, 2018

Data collection

We collect anonymized data from every visitor of the Website to monitor traffic and fix bugs. For example, we collect time-stamped information like: what page you request, the data sent in response to such requests, IP address, your browser, the browser language, etc. This comes through an analytics partner, which has its own collection practices.

We may ask you to log in and provide personal information (such as your name and email address) to access the blog content and workflows on your account. Often these logins are from other sites than ours. Please refer to those companies’ individual Privacy Policy for more info.

We may use cookies to store session information for your convenience. You can block or delete cookies. If you do, you’ll lose any saved login info. 

It’s up to you if and how you want to use any features and tools we either provide or use at Ghost Works.

You are able to view, change and remove your data associated with your profile. If hosted on a third party, please delete there. We don’t have control of that 😀

Use of data

We only use your personal information to deliver our services or to communicate with you about your use of our services.

If you decide to cancel your blog management service, we give you 5 business days to remove anything you want from the service. After 5 business days, we delete anything we have related to your account. This includes, but isn’t limited to, your account, your username, your uploaded documents, and any unpublished blog article drafts.

Please be careful what you choose to make public. We can’t be responsible for any liability you face from violating privacy policies through sharing documents publicly.

We require regular password changes for our workers and contractors.

The only time we share your information is to comply with a valid legal request or at your request (say with a new team member on-boarding into the Ghost Works workflow).

In most cases, clients will also either be sharing data (analytics of articles, for example) or given us direct access to analytics software so we can analyze and measure content performance.

You agree to give us access to these services as appropriate, and we agree to keep access to these services as secure as possible. However, if one of those services proves to be faulty or has a security breach, that’s on them not us…

Data sharing 

We don’t share your personal information with third parties. Only aggregated, anonymized data is periodically transmitted to external services to help us improve our offering.

While this list may change, and isn’t comprehensive, we currently use:

Many of these services use cookies to track your path around the site. These cookies can:

  • distinguish unique users and sessions (24 hours up to 2 years, depending on the context)
  • Remember the number and time of previous visits (up to 2 years)
  • Remember traffic source information for how you reached our site (up to 6 months)
  • Determine the start and end of a session  (up to 30 mins)
  • Track any specific campaigns based on UTM parameters (up to 90 days)
  • Remember the value of visitor-level custom variables (up to 2 years from set/update)

Social sharing is available to you via certain social media platforms. Clicking these icons takes you off our site. We aren’ responsible for the privacy policies and/or practices of these third party services! So user beware. There’s a lot of data floating around there, so we recommend reading and understanding those third party privacy policies.

Payments

We strive for simplicity when it comes to payments and billing. We wanted to be easy and straightforward,With little admin hassles. As such, we offer credit card payments. These are processed through Stripe, which handles payYou should never knowDrinkments securely through SSL.

Credit card information, as well as bank information, may be held within our Stripe account. We do not have access to all this information, and only admins can make any requested changes.

Please update any outdated card information immediately to avoid account cancellation.

Ownership of IP: Proprietary company data

In the course of our work, we often receive proprietary company data. We keep this data fully confidential (see Confidentiality section), and only use this data for creation of content for the company that provided it.

In fact, data-driven content is the backbone of any successful company blog. Company data provides the foundation for unique insights that only your company can provide. This is the best way to show how intelligent and forward-thinking your brand is. These data-driven insights are fully singular to your company.

Again, all first-party data provided by your company is completely confidential. We hold that information in strictest confidence. Project boards which include such data are only available to the managing editor and the brand journalist assigned to your account, as well as the company executive in charge of accounts and client success.

Communications

We may contact you, primarily by email or other means if you prefer. We will never sell or share any contact information, nor market to you on behalf of any third-party affiliate.

We  may also use marketing technology to alert us to certain behaviors, such as opening an email from us or when you’ve reviewed a draft of a blog article. 

You can modify your email preferences by clicking the link in any email you receive from us.

Upon request, invoices can be sent to your email on file.

Confidentiality

A great company blog requires access to internal stakeholders as well as product plans for upcoming stories. We need to have a full picture of the business to build out your editorial calendar.

Anything we learn in the course of doing business is strictly confidential. We will never share with any other clients, journalists, or anyone not affiliated with your business.

If you decide to cancel your blog management service, we give you 5 business days to remove anything you want from the service. After 5 business days, we delete anything we have related to your account. This includes, but isn’t limited to, your account, your username, your uploaded documents, and any unpublished blog article drafts.

Use of contractors

We employ and contract with people and other entities that do work for us. Some of these are 1099 contractors dispersed around the world. We may need to share personal information to provide the best service. This information is consumed wherever in the world the contractors work.

Unless we tell you differently, no contractor or vendor can use your information beyond what they need to do the task at hand for Ghost Works. Each contractor signs a contract stating as much.

By using Ghost Works, you’re consenting to any necessary sharing with our contractors.

If we sell the company or go out of business

User information is likely to transfer to the new owners should we sell the company (or go bankrupt). You acknowledge that such transfers to a third-party may occur. If we cease operations without a new owners, we will delete all data after giving adequate notice to clients for data retrieval.

Also, that third-party can continue to use your personal information as set forth in this policy. Of course, you can opt out or stop doing business with us if you want. We hope not!

Changes to the Privacy Policy

Sometimes we update this Privacy Policy, so please keep an eye out for any changes. Latest date of changes are at the end of the policy.

Contact us

Should you have any question or concern related to this policy, holler: hi@ghost.works.

For EU residents wishing to make a GDPR-related request, please make your request through this form.

LAST UPDATE: October 1, 2018

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